Shipping policy

Shipping Policy

This shipping policy applies to orders placed directly with us at sopheliaandco.com. If you ordered through Debenhams, Wolf & Badger, Not On The High Street, Etsy or another marketplace, that platform's own shipping terms apply instead of this policy.

WHO FULFILS YOUR ORDER

Orders placed on this website are packed and dispatched by us, Harfi Limited (trading as Sophelia & Co), 15 Hordle Gardens, St Albans, AL1 1JW, United Kingdom.

PROCESSING TIME

Orders are normally processed and dispatched within 1 to 2 working days of purchase. Engraved pieces take 2 to 3 working days, as we engrave them in-house. During holidays and particularly busy periods, such as the run-up to Christmas, processing may take a little longer.

UK SHIPPING

Standard delivery is free on every UK order, with no minimum spend. Standard orders are sent via Royal Mail Tracked 48, which typically arrives within 2 to 3 working days of dispatch.

NEXT DAY DELIVERY (UK)

Choose Next Day Delivery at checkout for £4.95. Orders placed by 12pm, Monday to Friday (excluding bank holidays), are sent the same day by Royal Mail Special Delivery, guaranteed by 1pm the next working day. Orders placed after 12pm, or at the weekend, are sent the next working day. Engraved pieces still take 2 to 3 working days to dispatch, so the next day guarantee starts from the day they're sent.

You will receive a tracking number by email once your order has been dispatched.

INTERNATIONAL SHIPPING

We ship internationally. We usually send international orders via Royal Mail, though we may choose a different courier depending on your destination and the most cost effective option available at the time. Delivery times and any shipping charges vary by destination and will be shown at checkout.

Please note that international orders may be subject to customs duties, import taxes, or other charges levied by the destination country. These are the responsibility of the recipient and are outside our control.

DELIVERY ESTIMATES

Delivery estimates are provided by our carrier and are not guaranteed, apart from the Royal Mail Special Delivery guarantee on next day orders. Parcels are occasionally delayed by circumstances outside our control, including adverse weather, industrial action, and customs processing on international orders.

LOST OR DAMAGED PARCELS

If your order arrives damaged, or has not arrived within a reasonable time of the estimated delivery window, please contact us at support@sopheliaandco.com with your order number so we can look into it and put things right.

INCORRECT ADDRESSES

Please double check your delivery address at checkout. Once an order has been dispatched we are not able to redirect it, and we cannot be held responsible for a parcel sent to an address entered incorrectly at checkout.

RETURNS AND EXCHANGES

For information on returning or exchanging an order, please see our Refund Policy.

CONTACT

Any questions about your delivery can be sent to support@sopheliaandco.com.