Frequently Asked Questions

We design in 925 sterling silver, 18ct gold vermeil, 18ct gold filled, 18ct gold plated finishes and, on selected styles, stainless steel with PVD 18ct gold plating. Every product page lists the exact metal and stones under Materials, so you always know what you are buying.

Gold vermeil is a thick layer of 18ct gold over solid 925 sterling silver. You get the warmth of gold with a precious metal underneath, and it wears far longer than standard plating.

Gold vermeil is 18ct gold over sterling silver. Gold filled has a much thicker layer of gold bonded to a base metal, which makes it very hard wearing. Gold plated pieces have a layer of 18ct gold over brass or sterling silver, and some of our styles use a thick 3 micron plating for extra durability. The finish is named on every product page.

PVD (physical vapour deposition) bonds a fine layer of 18ct gold to stainless steel in a vacuum, creating a finish that is harder and more resistant to everyday wear and fading than traditional plating. We use it on selected styles, such as our gold tennis bangles. Stainless steel is strong and nickel free, so these pieces are comfortable for sensitive skin. PVD stainless steel is also waterproof, so you can shower and swim in it. Keeping it away from perfume and lotions will help it keep its shine for longer.

It depends on the piece. Many of our birthstone designs are set with high grade CZ, chosen for its clarity and colour. Others feature moissanite, crystal, or natural stones such as freshwater pearls, opal and sapphire. The exact stone is always listed under Materials on each product page.

Yes. All of our jewellery is nickel free and lead free, so it is a comfortable choice for sensitive skin.

Cared for well, your jewellery will keep its shine for a long time. All metals can soften in colour over time, especially with water, perfume and lotions. If a piece tarnishes because of a manufacturing fault within the first year, our guarantee covers it.

Take your jewellery off before showering, swimming, sleeping or applying perfume and lotions. Store each piece in its pouch or box to protect it from scratches, keep chains fastened so they do not tangle, and buff gently with a soft polishing cloth to bring back the shine.

For most pieces we recommend taking them off, because water, chlorine and salt water can dull gold finishes and silver over time. The exception is our PVD gold plated stainless steel jewellery, such as the gold tennis bangles, which is waterproof.

January is garnet, February amethyst, March aquamarine, April diamond (or white topaz), May emerald, June pearl, moonstone or alexandrite, July ruby, August peridot, September sapphire, October opal, rose quartz or pink tourmaline, November citrine and December turquoise or blue topaz. Read what each one means in our Meaning Guide.

Each stone carries its own story: garnet for love and protection, sapphire for wisdom and loyalty, emerald for love and abundance, and so on through the year. Our Meaning Guide covers every month.

The evil eye has been worn for centuries as a symbol of protection, a way of saying "I am looking out for you". It makes a thoughtful gift for someone you want to keep close. Explore our evil eye jewellery.

Our Gift Finder asks a few quick questions and suggests pieces to suit. You can also shop by recipient, by occasion or by budget, from gifts under £50 upwards.

Yes. Choose gift wrap at checkout for £5 and your piece arrives in a tie-ribbon gift box wrapped in Sophelia paper, inside a tie-ribbon bag, with a jewellery polishing cloth. See Gifting with Sophelia for details.

Yes. Every website order can include a personalised gift note for free. Just add your message in the gift note box at checkout.

Of course. Enter their address at checkout and add gift wrap and a note, and it will arrive ready to open.

Yes. A Sophelia gift card lets them choose their own piece.

Yes. Gifts can be returned by the person who received them within our returns window. The refund goes back to the original payment method.

Selected pieces can be engraved, which we do in house. Engraved orders are dispatched within 2 to 3 working days. As they are made just for you, engraved pieces cannot be returned unless faulty. Browse our engravable jewellery.

Yes. Add the dates you want to remember to your Sophelia Diary and we will send you one gentle reminder 28 days before each one.

Standard UK delivery is free on every order, with no minimum spend. Orders are dispatched within 1 to 2 working days by Royal Mail Tracked 48, which usually arrives 2 to 3 working days after dispatch.

Yes. Choose Next Day Delivery at checkout for £4.95. Orders placed by 12pm Monday to Friday (excluding bank holidays) are sent the same day by Royal Mail Special Delivery, guaranteed by 1pm the next working day.

Yes, we ship to many countries worldwide. Delivery times and costs are shown at checkout. International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

For UK delivery before Christmas, order by Friday 18 December with free Royal Mail Tracked 48, or by 12pm on Tuesday 22 December with Next Day Delivery. Engraved pieces need an extra 2 to 3 working days, so please order those a little earlier. See our Christmas Gift Guide for ideas.

We email you a tracking number as soon as your order is dispatched.

Email us at support@sopheliaandco.com as soon as possible and we will do our best before your order is dispatched. Once a parcel is on its way we are not able to redirect it.

You can return your order within 30 days of receiving it for a full refund or an exchange, and UK returns are free. Pieces must be new, unworn and in their original packaging. Read our full returns policy.

Yes. Anything ordered from 1 November can be returned until 31 January, so you can shop early with confidence.

Email support@sopheliaandco.com with your name, order number and whether you would like a refund or exchange. We will reply within 2 working days with a prepaid Royal Mail returns label for UK orders.

We process refunds within 14 days of your return reaching us and email you when it is done. Please allow up to 7 working days for your bank to show it.

Yes. Every Sophelia piece comes with a 1 year guarantee. If it breaks or tarnishes because of a manufacturing fault within that year, we will repair or replace it. Our Luxe pieces also carry a 5 year tarnish warranty.

Measure around your finger with a soft tape measure and compare it with our UK ring size chart, which also shows US equivalents.

Every product page lists the chain length and pendant size under Dimensions. Many of our bracelets and necklaces are adjustable for an easy fit.

We accept Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and PayPal. You can also choose Klarna at checkout if you would like to spread the cost.

Yes. Students get 15% off through Student Beans. Verify your student status here and the discount is applied automatically.

Sophelia & Co is a UK jewellery brand based in St Albans, Hertfordshire, creating birthstone, evil eye and heart jewellery designed to be given and treasured. Every order is packed and sent by our own team. Read our story.

Email us at support@sopheliaandco.com and our team will be happy to help.